The Sino-Japanese word ‘Kaizen’ or ‘改善’, though originally only meant ‘change for the better’; is now widely understood to mean the practice of continuous improvement. Kaizen was originally introduced to the West by Masaaki Imai in his book "Kaizen: The Key to Japan’s Competitive Success" in 1986. At Beacon, we are committed to the continuous improvement of our work processes not just to constantly improve the quality of our service to our clients but also to improve our work environment.